The Speed of Trust

I have long been a fan of Stephen R. Covey for his famous books The 7 Habits of Highly Effective People and Principle Centered Leadership. Both are timeless classics, and I have kept them in a prominent location on my bookshelf along with my other favorite books.

When I was asked to write a book review for the newly released book The Speed of Trust by his son Stephen M.R. Covey, whom I mistakenly thought he was the father, I accepted immediately, partly because of my strong interest in the topic of leadership, and partly because of my curiosity: what else could be said after the “father’s masterwork?”

It turned out, reading The Speed of Trust tested my ability to trust. I was amazed at the author’s commending ability to make “trust,” a seemingly soft skill, something measurable and deliverable. In his 4 Cores of Credibility and the 13 Behaviors of Trust, Jr. Covey effectively lays out the detailed framework and roadmaps to develop “trusted” leaders and organizations that improve the bottom lines. He has made strong cases with his innovative terms “trust dividends” and “trust taxes.” The “trust tips” provided in the book to increase trust are practical and useful.

From a cross-cultural point of view, The Speed of Trust is an eye-opener as well as a challenge to the business communities in China where business is typically marked with low trust. As many Chinese business people are still focusing on short term gains rather than long term wins, the book could inspire the new generation of Chinese managers to develop their companies into world class enterprises. The caution here is that the cultural context and implications could be dramatically different, even though the fundamental principles are universal.

If there is one thing that I do not completely agree, it is the author’s claim that trust is “the one thing that changes everything.” I have heard similar things such as “love is the one thing that changes everything.” I believe these age-old virtues are all inter-related. For example, without honesty, there will be no trust; without compassion, there will be no understanding, etc. I see The Speed of Trust as a book anchoring one important virtue – trust to nurture other merits in our personal and professional lives, be it trustworthiness, honesty, respect, courage, loyalty, excellence, accountability, etc.

Nevertheless, the book is full of anecdotes and business cases that are interesting, reflective, and enjoyable to read. I was laughing to tears reading the story of his father accidentally leaving his mother on the freeway in the middle of night without realizing it, and moved to tears at his repeated effort to “right wrongs” for his abrupt behavior of dumping water on his nephew’s head at a basketball game.

Most importantly, the book makes me reflect on my life, my decisions, and how I can become a more trusted person – for that I am grateful. In addition, I see that Stephen M.R. Covey has worked very hard to outgrow his father’s shadow, which itself is very inspiring! After reading the book, I have to say: Stephen, you have succeeded and congratulations! I have placed your book side by side with your father’s on my bookshelf.

11 thoughts on “The Speed of Trust

  1. I mistook the author for his father as well, Helen, thank you for the clarification and the excellent review. I’ll read this as soon as I’m done procrastinating and piling more clutter up on my desk. 🙂

  2. I liked the review but haven’t read the book yet, your review will certainly put The Speed of Trust on by read list. Especially since I work in an industry with little trust in it.

  3. Helen, Thank you for the amazing review. As a member of the CoveyLink team, you have brought me back to the purpose of our important work. This book is certainly one that has brought not only Stephen MR Covey out of the shadows but also this topic. TRUST is what we need to restore many of the challanges in our world today.

  4. Excellent review.. I had twigged to it because I had exchanged a few comments with him, and was impressed as well.. tough shoes to fill, done admirably.

  5. Hi Suzanne, thank you for your comment! Good to know that a CoveyLink member is here. Hope you enjoy your experience!

    Brian, the book is certainly worth reading.

    Lloyd, I am glad you like the review. I missed the chat with him on Gather. Hope there will be another chance?

  6. Karin, I think she must just have come from a conference. I believe FranklinCovey hosts conferences on leadership, and they usually have shopping bags for people to carrying the books and conference materials.

    Thanks, Karin, for your comment.

  7. Random note: I saw a woman on the street carrying a FranklinCovey “shopping” bag and wondered where she was coming from.

    Helen, this is a great review! I found your comments tying the trust ideas to business in China especially interesting and relevant. I always greatly appreciate reading opinions with a more international perspective.

  8. Thanks for writing on this book. I was not aware of its publication and though I tend to agree with you that “trust changes everything” is a bit hyberbolic, I also pretty much agree with it and think it particularly true of a service business. The reality is that if our clients do not trust us completely to look out for their interests, our work suffers.